What Information to Include When Logging a Ticket

A simple checklist to help your issue get fixed faster.

If you get stuck at any step, contact NexusTech Services (NTS).

Need help?

- 📞 Phone: 01539 329330

- 🖥️ Remote Support: helpnts.co.uk

- 📍 Registered Office: Kendal House, Murley Moss Business Park, Oxenholme Road, Kendal, LA9 7RL

Quick checklist

- Clear subject line and short description.

- Your phone number and availability for a callback.

- Affected device name (e.g., NTS-LAP-23) and OS version.

- Exact steps to reproduce the issue.

- Screenshots or a screen recording of any error.

- Network location (office, home, VPN).

- Any recent changes (new software, updates, moves).

- Business impact and any deadlines.

Examples of good vs poor tickets

- Good: *Teams can’t start on Windows 11 PC NTS-DESK-07 since today. Error: ‘MS Teams failed to start’. Tried rebooting.*

- Poor: *Teams broken. Help.*

Still stuck?
Raise a ticket in the portal or call us and quote this article title.