Common Email Problems & Fixes

Quick wins for send/receive, Outbox, and spam filtering.

If you get stuck at any step, contact NexusTech Services (NTS).

Need help?

- 📞 Phone: 01539 329330

- 🖥️ Remote Support: helpnts.co.uk

- 📍 Registered Office: Kendal House, Murley Moss Business Park, Oxenholme Road, Kendal, LA9 7RL

Can’t send/receive

- Check the internet and sign-in status in Outlook.

- Restart Outlook and the device.

- Verify mailbox is not full.

- Check Work Offline isn’t enabled (Windows: Send/Receive tab).

Mail stuck in Outbox

- Open Outbox, move stuck email to Drafts, reopen and send again.

- Remove large attachments or use a share link (OneDrive).

Spam/junk

- Check Junk Email folder; mark *Not Junk* if safe.

- Create Safe Senders rules for trusted contacts.

Still stuck?

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