Frequently Asked IT Questions (FAQ)

Quick answers to the most common questions.

If you get stuck at any step, contact NexusTech Services (NTS).

Need help?

- 📞 Phone: 01539 329330

- 🖥️ Remote Support: helpnts.co.uk

- 📍 Registered Office: Kendal House, Murley Moss Business Park, Oxenholme Road, Kendal, LA9 7RL

General Questions & Answers

- Why does my computer keep restarting?

Often due to updates, drivers, or overheating. Check Windows Update history and temps.

- How often should I restart my PC?

At least once a week (daily is fine) to install updates and clear memory.

- Should I update Windows when prompted?

Yes—save work and proceed unless you’re in the middle of critical tasks.

- What’s the difference between cloud and local storage?

Cloud is online and synced (OneDrive); local is stored on your device only.

- Do I need antivirus if I have Windows Defender?

Defender is good; NTS may add extra protection for business devices.

- Why do I keep getting ‘Your storage is almost full’?

Clear downloads, temp files, and large videos; consider larger storage.

- What’s the best way to share large files?

Use OneDrive or SharePoint links instead of email attachments.

- How do I know if my PC has malware?

Unusual popups, slowdowns, and unknown apps. Run a full scan and contact NTS.

- What’s the difference between shutting down and restarting?

Restart flushes more system state; use restart after updates/issues.

- How do I request new hardware/software from NTS?

Email info@nexustechservices.com with requirements and timelines.

Still stuck?

Raise a ticket in the portal or call us and quote this article title.