Why Is My Internet Slow? (Troubleshooting)

A step-by-step checklist.

If you get stuck at any step, contact NexusTech Services (NTS).

Need help?

- 📞 Phone: 01539 329330

- 🖥️ Remote Support: helpnts.co.uk

- 📍 Registered Office: Kendal House, Murley Moss Business Park, Oxenholme Road, Kendal, LA9 7RL

Before you start

- Test on another device to compare.

- If on Wi‑Fi, try a **wired** ethernet cable for a benchmark.

- Note time of day and whether others are affected.

Quick fixes

- Restart router and modem (turn off for 30 seconds).

- Reboot your PC.

- Run a speed test and record results.

Advanced checks

- Update network drivers / OS updates.

- Reduce background sync (OneDrive, Steam, backups).

- Change Wi‑Fi channel or move closer to the router.

Still stuck?

Raise a ticket in the portal or call us and quote this article title.